Reviews for Willow Cove Page 28

3.5

| 608 Reviews

9300 S. Redwood Rd., West Jordan UT 84088

(801) 562-1770

http://www.willowcoveapts.net

See why our residents are raving! Our West Jordan, Utah, apartment ratings showcase the benefits and rewards of living in our thriving community. Here, we value all our resident’s voices and can't wait for you to see our apartments for yourself. Our apartments offer an incredible location with close access to various popular attractions. If you have any comments or suggestions, please let us know! We appreciate the feedback, good or bad. Join Willow Cove apartments in West Jordan, Utah today.

I lived at Willow Cove for 5 years. I just moved out this week. The staff was amazing. Patty, Kendal, and Mario in the office were always so helpful, kind and friendly. Couldn't ask for a better office staff. But the maintenance crew were over the top fantastic! Jerry, Larry, Clint and Mario amazing! Super friendly but in a very respectful manner. Larry and Clint were usually the ones I dealt with and I couldn't have asked for better. They were always prompt in taking care of any problems I had. They were professionals all the way but with a kind and friendly demeanor. They totally know their stuff when it comes to fixing ANYTHING at the complex. As a single woman it is important to trust who I let into my place and whom I am alone with. They were super professional but could also joke around a little and make the situation comfortable for me. It can be a tough balance sometimes but the guys on the maintenance crew really knew how to do it. I had to call security a few times in the middle of the night because of a neighbor and they were equally as prompt, courteous, helpful and professional and took care of the situation. I would for sure recommend Willow Cove and the wonderful staff that runs it. Larry and Clint...You are the BEST!

cricket heffron

October 04, 2019

My experience with Willow Cove apartment is extremely disappointing. My Wife and I were lied to about the unit that we were getting. I told Melissa that I was in love with the layout of the 2 bedroom apartment and that it was perfect. After everything was submitted and the lease was filled out, we received the keys to our unit. It was not disclosed that our unit was handicap accessible which completely changes the layout. The unit smelled horribly. When talking with the complex, they told me that we could move units, but would have to pay a fee. I told the office that we were unable to move in that day due to the horrific smell. They came in and said that they would try to deodorize the unit. The deodorizing helped a little bit but it was still pretty bad. They said there was nothing they could do. A week after moving in, we received a late notice for not paying $1. Come to find out, Melissa made some calculation errors with our move in and we missed $1 somewhere. Whatever, we paid it. The outside of the complex was dirty and we had paint on the outside and the storage door. Fast forward to 63 days before our lease ends. My wife and I submitted our own detailed notice to vacate the premises at the end of our lease. We took it in and handed it to Kendall. Kendall handed their own version of the vacating the premises paper and had us sign it. A month later, I get an email from Melissa asking me if we were going to renew our lease because our lease ends soon. Surprise!! Not only did they not have the notice we handed them but they didn't have their form that we signed! Her response was "I don't think we've received it." We signed it there!! After speaking with the manager, they said that they would honor the 6o days. Now it is time for the walk through as we handed in our keys. Patty did the walk through and said the apartment is perfect condition but we will be charged for the drip pans, carpet and the last water bill and we went on our way. Due to the consistent issues, I sent them an email 2 days later asking for a reply to our walk through so I have it in writing. No response has been received. 2 days later, I sent them an email reply asking for a follow up. Patty called me, told me of all they charges that they want to charge for the "perfect condition" apartment and the 2 water bills they will forward. Which, as no surprise means that we owe them more money and will not get any of our deposit back. I asked for a written response my email so i have it in writing and she basically told me that that is what the phone call is for. They are refusing to reply to my email. They don't want any of it in writing. Save yourself the hassle, and go somewhere else!

Stephanie Aguallo

October 03, 2019

The worst customer service to their community. Sadly I am stuck on a lease but I do not recommend move in. Their employees are trained mediocrely. The neighbors are bias and racist. Not a friendly place for children and they do not prep the apartments properly for move in, the bathroom Ceiling fell within a weak of move in.

Nikee Palacio

September 13, 2019

I was honestly shocked to read so many negative reviews regarding the management at Willow Cove, because they have been incredibly helpful and understanding with my family. I've had 3 major surgeries in a 1 year span which has left me out of work. Because of this, we've been a one income household, which made the rent....difficult. The office always worked with us to the best of their ability, which is something I can't overstate. In the 3 years we've lived here, I have never once called the main office and not received an answer, and any maintenance was always completed quickly and in a friendly manner. However, the maintenance was usually, unfortunatley, spotty. Most things we've called about have needed to be re-repaired at least 3 times, each time the crew shaking their heads at the work of the last repair and calling it "lazy" and doing it differently, but not necessarily better. The apartments are severely outdated and overpriced, and there was mold when I moved in (which I did fix myself because I didn't want to trouble the apartments after how they've helped us with rent). There's a massive stray cat infestation, and people leave dog feces quite frequently, but I can't really blame the apartments for that besides not putting out a fine for feeding the strays. On the other hand, the neighbors are exceptionally nice, everything feels very safe, and the walls in the apartments are pretty thick (Good for us. We're loud) There are plenty of positives amd negatives about these apartments that should be weighed before moving in, but overall, my experience has been fairly positive.

Nicole Sebaske

August 07, 2019

Great place to live and the staff is amazzing

ottiena rugebregt

July 23, 2019

I lived in Willow Cove for a little over a year. And I had a great experience. The staff at Willow Cove is very friendly and willing to work with you. Patti the manager has been exceptionally attentive to my needs and always so helpful. The maintenance staff as well. My request were always done within five days and they fixed other things around the apartment with out me asking. Even came to my house at 11:00pm one night to help with my gas that had shut off during winter. The pricing is decent for what you get. Could use a little renovation. Never had trouble with my neighbors or the area in general. Honestly if you are good tenant,abide by the rules and pay what you are supposed to, on time you will have no issues here.

Valery Baumann

July 13, 2019

Amanda Gray

June 11, 2019

Their maintenance team is nothing short of all-stars. With a feral toddler, we got to call them more often that we would like to admit. But, they're awesome with kids, do more than is expected of them and it never takes them long to take care of the job. The office staff has always been flexible and compassionate. Minutes from pretty much anything you could need, we happily spent 3 years with Willow Cove before moving on to our first House.

Ript

June 05, 2019

Both numbers I have for this complex don't seem to work and they their machine picks up but it doesn't even tell you who you've called find that very strange and kind of creepy good luck renting here I guess f*** Tardes

Joseph Vanmeter

May 23, 2019